Provide a best-in-class student service experience.
1. Define processes in terms of desired outcomes
2. Business Process transformation (re-organize processes with Banner in mind)
3. Seek to find a solution within Banner baseline
4. Configure the tool for the ‘rule’ versus the ‘exceptions’
5. Standardize wherever possible, customize where absolutely necessary (team decision)
6. Ensure the system upgrade path stays aligned with the vendor release cycle (flexibility)
7. Good enough vs. perfect